The MSP offers various security solutions, ensuring that services and software are always up to date to prevent malicious attacks. It also conducts frequent backups and has recovery plans in place to safeguard data.
All our know-how in server monitoring and management, combined with our expertise in network security and endpoint protection, has made it possible to create a complete portfolio of managed services. Through these services, we can remotely monitor and manage networks, providing help desk support, security, hardware and software inventory, backup and restore, among others. Keep your servers, desktop computers, laptops, smartphones, and tablets always available and free from threats!
The Managed Service Provider (MSP) model, also known as “provider of managed services,” is not a new concept. It originated in the United States as a way to organize and manage various areas of Information Technology (IT) that are essential for businesses but far from their core business activities.
The MSP service is offered on a “pay as you go” basis, meaning it is provided through service packages that can be contracted according to the specific needs of each company, for the desired or necessary period. This model generates significant cost savings because instead of dedicating employees to repetitive tasks on one side or to highly specialized and knowledge-intensive tasks on the other, the MSP model allows for the allocation of resources to more strategic activities.
The most basic level of service in the MSP model is network and device monitoring, which includes detecting and fixing failures, misuse, breaches, and threats. From there, additional service packages can be added, ranging from help desk support to procurement management.
An MSP (Managed Service Provider) is a company that provides a range of managed IT services, which are solutions that can be subscribed to in the form of service packages according to the company’s needs.
Additionally, the Managed Service Provider is particularly beneficial for small and medium-sized businesses that do not have an internal IT team. In this way, the services are offered remotely and include 24-hour monitoring, security solutions, and management of all mobile devices.
OPEX (Operational Expenditures) vs. CAPEX (Capital Expenditures):
With an MSP, the client only pays for the service/time used, and these services are accounted for as operating expenses (OPEX). This is in contrast to buying a series of software products (CAPEX), such as antivirus, inventory management, printing management, etc.
Specialized Team Support:
MSPs provide access to a dedicated team of experts, but you only pay for the actual service time used, allowing businesses to avoid the high costs associated with hiring and maintaining an internal IT team.
Professional Management of IT Network and Assets:
MSPs ensure that the company’s network and IT assets are professionally managed, optimized, and maintained for performance, security, and compliance.
Compliance with Software Licenses:
By partnering with an MSP, businesses ensure that their software licenses are up to date and compliant, avoiding fines and legal issues related to unlicensed software.
Enhanced Network and Data Security:
MSPs offer continuous monitoring and proactive measures to secure sensitive data and protect the network, minimizing the risk of data breaches and cyber threats.
The MSP offers various security solutions, ensuring that services and software are always up to date to prevent malicious attacks. It also conducts frequent backups and has recovery plans in place to safeguard data.
24/7 monitoring, 365 days a year, of all your assets (computers, switches, routers, etc.) connected to your network. Failures can happen at any time, so staying one step ahead is essential to avoid unexpected downtime and unwanted expenses.
Antivirus and Firewall management is just one part of the security. Protection against file loss and theft, device control, and user behavior monitoring are also included in our portfolio.
Management of all mobile devices (laptops, smartphones, tablets), whether corporate or employee-owned, strengthening security in information exchange, internet browsing, and protection against electronic threats. Equipment tracking and protection against theft, loss, and damage.
Backup all important data on local devices, secure cloud storage, or both. Through an intelligent backup system, it’s possible to copy and ensure everything that matters, so that in the event of a disaster (data loss), the business can continue operating from any location.
Every software, whether an application or operating system, needs to undergo updates and fixes (hotfixes, patches). Typically, this activity is relegated to the background. Hackers are aware of this, and they exploit these gaps to spread ransomware.
Know everything that’s installed on your network, whether hardware or software. Avoid compliance issues with improperly licensed software, or software that hampers employee productivity. Prevent tampering with hardware assets.
With MSP, your company gains time and productivity. Having a specialized team to solve problems allows your internal employees to focus on other tasks, such as creating projects and developing processes that enhance your company’s services.
The IT market is extremely volatile and adaptive. Solutions that were considered modern a few months ago can quickly become obsolete. Therefore, providers need to rely on an asset management model that aligns with the MSP.
In the traditional model, the number of professionals allocated to a project can vary greatly, sometimes requiring multiple technicians for one client, only to later reallocate them to another task.
With MSP, this doesn’t happen because the control over the professionals’ tasks is the responsibility of the service provider. Therefore, this is a scalable and flexible model, as it allows you to allocate all your resources based on each client’s needs and availability.
With MSP, IT services are automated. Remote monitoring can be scheduled on the client’s machines to identify any failures that need correction or updates.
This proactive approach ensures that the environment is always up to date and error-free, preventing malicious attacks. Additionally, backup routines can also be automated.
Operational costs are one of the main challenges in technology. Assets and specialized human resources are expensive and require ongoing investments. However, one of the key advantages of MSP is cost reduction.
Many companies seek Managed Service Provider solutions as a way to remain competitive without the need for large investments in an internal IT department.
HTI Tecnologia is a company specialized in technological solutions. Discover our MSP service! Get in touch and request a quote.
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